AT&T plans multi-year effort to burnish its brand image

September 21, 2021

By Sheila Dang

(Reuters) – AT&T Inc Chief Executive John Stankey said on Tuesday the U.S. wireless company will pursue a “multi-year effort” to improve its reputation with customers.

Speaking at Goldman Sachs’ Communacopia conference, Stankey said he was not satisfied with AT&T’s current brand image and added the company is not currently perceived by customers as “being the best in all cases.”

AT&T has so far achieved $2 billion in “cost efficiencies” out of its goal of $6 billion, which the company is investing back into its business, Stankey said.

(Reporting by Sheila Dang in Dallas; Editing by Sonya Hepinstall)

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