• Email Us: [email protected]
  • Contact Us: +1 718 874 1545
  • Skip to main content
  • Skip to primary sidebar

Medical Market Report

  • Home
  • All Reports
  • About Us
  • Contact Us

Fin names former Twilio exec Evan Cummack as CEO, raises $20M

September 9, 2021 by David Barret Leave a Comment

Work insights platform Fin raised $20 million in Series A funding and brought in Evan Cummack, a former Twilio executive, as its new chief executive officer.

The San Francisco-based company captures employee workflow data from across applications and turns it into productivity insights to improve the way enterprise teams work and remain engaged.

Fin was founded in 2015 by Andrew Kortina, co-founder of Venmo, and Facebook’s former VP of product and Slow Ventures partner Sam Lessin. Initially, the company was doing voice assistant technology — think Alexa but powered by humans and machine learning — and then workplace analytics software. You can read more about Fin’s origins at the link below.

Sam Lessin and Andrew Kortina on their voice assistant’s workplace pivot

In 2020, the company pivoted again to the company it is today. The new round was led by Coatue, with participation from First Round Capital, Accel and Kleiner Perkins. The original team was talented, but small, so the new funding will build out sales, marketing and engineering teams, Cummack said.

“At that point, the right thing was to raise money, so at the end of last year, the company raised a $20 million Series A, and it was also decided to find a leadership team that knows how to build an enterprise,” Cummack told TechCrunch. “The company had completely pivoted and removed ‘Analytics’ from our name because it was not encompassing what we do.”

Fin’s software measures productivity and provides insights on ways managers can optimize processes, coach their employees and see how teams are actually using technology to get their work done. At the same time, employees are able to manage their workflow and highlight areas where there may be bottlenecks. All combined, it leads to better operations and customer experiences, Cummack said.

Graphic showing how work is really done. Image Credits: Fin

Fin’s view is that as more automation occurs, the company is looking at a “renaissance of human work.” There will be more jobs and more types of jobs, but people will be able to do them more effectively and the work will be more fulfilling, he added.

Particularly with the use of technology, he notes that in the era before cloud computing, there was a small number of software vendors. Now with the average tech company using over 130 SaaS apps, it allows for a lot of entrepreneurs and adoption of best-in-breed apps so that a viable company can start with a handful of people and leverage those apps to gain big customers.

“It’s different for enterprise customers, though, to understand that investment and what they are spending their money on as they use tools to get their jobs done,” Cummack added. “There is massive pressure to improve the customer experience and move quickly. Now with many people working from home, Fin enables you to look at all 130 apps as if they are one and how they are being used.”

As a result, Fin’s customers are seeing metrics like 16% increase in team utilization and engagement, a 25% decrease in support ticket handle time and a 71% increase in policy compliance. Meanwhile, the company itself is doubling and tripling its customers and revenue each year.

Now with leadership and people in place, Cummack said the company is positioned to scale, though it already had a huge head start in terms of a meaningful business.

Productivity startup Time is Ltd. raises $5.6M to be the ‘Google Analytics for company time’

Arielle Zuckerberg, partner at Coatue, said via email that she was part of a previous firm that invested in Fin’s seed round to build a virtual assistant. She was also a customer of Fin Assistant until it was discontinued.

When she heard the company was pivoting to enterprise, she “was excited because I thought it was a natural outgrowth of the previous business, had a lot of potential and I was already familiar with management and thought highly of them.”

She believed the “brains” of the company always revolved around understanding and measuring what assistants were doing to complete a task as a way to create opportunities for improvement or automation. The pivot to agent-facing tools made sense to Zuckerberg, but it wasn’t until the global pandemic that it clicked.

“Service teams were forced to go remote overnight, and companies had little to no visibility into what people were doing working from home,” she added. “In this remote environment, we thought that Fin’s product was incredibly well-suited to address the challenges of managing a growing remote support team, and that over time, their unique data set of how people use various apps and tools to complete tasks can help business leaders improve the future of work for their team members. We believe that contact center agents going remote was inevitable even before COVID, but COVID was a huge accelerant and created a compelling ‘why now’ moment for Fin’s solution.”

Going forward, Coatue sees Fin as “a process mining company that is focused on service teams.” By initially focusing on customer support and contact center use case — a business large enough to support a scaled, standalone business — rather than joining competitors in going after Fortune 500 companies where implementation cycles are long and there is slow time-to-value, Zuckerberg said Fin is better able to “address the unique challenges of managing a growing remote support team with a near-immediate time-to-value.”

5 emerging use cases for productivity infrastructure in 2021

 

Source Link Fin names former Twilio exec Evan Cummack as CEO, raises $20M

David Barret
David Barret

Related posts:

  1. France to pay national tribute to famed actor Belmondo on Sept 9
  2. Texas governor to sign Republican-backed voting restrictions
  3. Crypto platform Bitso working with El Salvador on Chivo digital wallet
  4. Solid Power expands production capacity to deliver test batteries to BMW, Ford in 2022

Filed Under: News

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

  • Freaky “Frankenstein” Worms Can Get Reproduction Wrong And End Up With Two Heads
  • Hedgehog, Lasagna, and Brussels Sprouts: Meet 2025’s Newly Named North Atlantic Right Whales
  • Can You Be Allergic To Other People? Yes, And It Sounds Like The Worst Thing Ever
  • Animals With “Urban Superpowers” Lurk In London’s Underground, And Some Of Them Want To Drink Your Blood
  • This Is The Largest Radio Color Image Of The Milky Way Ever Assembled – And It’s Gorgeous
  • Why We Can’t Stop Watching True Crime: The Psychological Pull And The Ethical Push
  • “Silent, Ongoing Genocide”: World’s 196 Uncontacted Tribes Are Facing Grave Threats To Their Survival
  • Golden Tigers Are Among The Rarest Big Cats In The World, But They Spell Bad News For Tigers
  • Rare 2-Million-Year-Old Infant Facial Fossils Expand What We Know About Prehistoric Human Children
  • First-Ever 3D Map Of Planet Outside Solar System Reveals Distant World’s Hot Spot And Cool Ring
  • From Chains To Forests: Working Elephants Set To Be Rehabilitated In The Wild Under New Project
  • Why Does Death Have Such A Distinctive Smell?
  • Blue Dogs Have Been Spotted In Chernobyl: What Is Going On?
  • Record-Breaking Gravitational Wave Detection Suggests These Black Holes Merged Before
  • Hurricane Melissa Is 2025’s Strongest Storm Yet, With Turbulence So Bad It Saw Off The Hurricane Hunters
  • Fancy Seeing Your Organs In 4D? Pretty Soon, You Might Be Able To
  • First Known Bats To Glow In The Dark In The US Discovered – But Scientists Aren’t Sure Why
  • “You Be Good. I Love You”: How Alex The Parrot Rewrote Our Understanding Of Animal Intelligence
  • What Would You Find If You Drill Down Deep Under Antarctica?
  • This Is The Safest Place To Sit In Your Car
  • Business
  • Health
  • News
  • Science
  • Technology
  • +1 718 874 1545
  • +91 78878 22626
  • [email protected]
Office Address
Prudour Pvt. Ltd. 420 Lexington Avenue Suite 300 New York City, NY 10170.

Powered by Prudour Network

Copyrights © 2025 · Medical Market Report. All Rights Reserved.

Go to mobile version