Rippling launches computer inventory management as more workers remain remote

Rippling, a startup building a platform to manage all aspects of employee data, from payroll and benefits through to device management, launched Rippling Inventory Management, what founder and CEO Parker Conrad is touting as the “world’s first cloud IT closet.”

The dashboard enables businesses to automatically store, ship and retrieve employee computers in a way that is remote and hands-free. Rippling stores and monitors company devices so they no longer need an “IT closet” on-site or utilize an employee’s home. Rippling also manages the logistics related to the devices, including wiping and assigning devices and issuing prepaid mailers for machines that need to be returned.

Customers pay a per employee, per month fee to use the dashboard to hire, or fire employees, and set up all of the apps (and access) that the employee will need on their computer. In addition, the user can see all of the outstanding shipments and where they are in the process of being delivered or returned.

The product launch is buoyed by a massive $145 million Series B round in 2020 that gave the company a valuation of $1.35 billion.

The inventory management platform stems from a problem Rippling saw as remote work became more prevalent over the past 18 months, Conrad told TechCrunch. The company itself used to have an IT closet, which he considers “the last physical part about managing employees.”

“What this does is kill the IT closet,” he added. “If you don’t work in an office and decide to leave, some companies don’t have a process on how to get the former employee’s device back. We had a situation ourselves where employees would ship computers back to one person, and she had them stacked up in her apartment.”

The leadership team spent a long time looking for an inventory management service, and also saw customers posting about it on social media. However, Conrad considers this a problem that didn’t really exist until March 2020.

He explained that with the exception of a few outlier companies, most were not remote and physically handed a computer to new employees or gathered them from the desk of someone who left. Once they were remote, it was difficult to keep track of who had which device and how to get them back if needed.

“Everyone can be done online now, and you don’t have to come into the office to sign paperwork,” Conrad said. “This is the last piece that companies need and works to solve the last-mile problem.”

 

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